Return & Refund Policy

Effective Date: 8/1/2025

At Welli Labs, we take product integrity and safety very seriously. Due to the sensitive nature of research-use-only products, we maintain a strict no-returns policy except in limited circumstances as outlined below.

No Returns or Exchanges

All sales are final.

For safety, regulatory, and quality control reasons, we cannot accept returns or exchanges once an order has shipped.

This policy ensures that every customer receives uncompromised, research-grade products.

Damaged, Defective, or Tampered Shipments

If your order arrives damaged, defective, or appears tampered with, you must notify us within 48 hours of delivery by providing:

Your order number.

Photographic evidence of the damage/defect, including packaging.

A description of the issue.

Once reported, we will:

Conduct an internal review.

File a claim with the shipping carrier, if applicable.

Work with you to issue either a replacement shipment or a refund, depending on product availability and carrier resolution.

Incorrect Orders

If you receive the wrong item due to a fulfillment error on our part:

Contact us within 48 hours of delivery with your order details.

We will arrange for the correct product to be shipped at no additional cost.

Refund Process

Refunds (if applicable) will only be issued once the claim has been validated and/or the carrier investigation is complete.

Refunds will be processed to the original payment method only.

Please allow 5–10 business days for the refund to appear on your account, depending on your financial institution.

Exclusions

We cannot issue refunds or replacements in the following cases:

Failure to notify us within the required timeframe.

Products reported as damaged but without sufficient proof (photos, order number, packaging evidence).

Misuse, mishandling, or unauthorized storage of products after delivery.

Customer refusal of delivery for reasons unrelated to damage or tampering.

Contact Information

To initiate a claim, contact us at:

Welli Labs

Email: CustomerService@WelliLabs.com

Important Notice: By purchasing from Welli Labs, you acknowledge and agree to this Return & Refund Policy.